鐩搁棞(gu膩n)鎺ㄨ枽锛�鍏ㄥ湅(gu贸)鍚勭渷浠�2021骞翠汉鍔涜硣婧愮稉(j墨ng)鐞嗚€冭│鏅�(sh铆)闁撳尟绺�

2021骞翠汉鍔涜硣婧愮稉(j墨ng)鐞嗚€冭│姝ｅ湪鍌欒€冧腑锛岃€冪敓鍦�2021骞翠汉鍔涜硣婧愮稉(j墨ng)鐞嗗倷鑰冧腑鏈�(hu矛)閬囧埌闂�(gu膩n)浜庝汉鍔涜硣婧愮稉(j墨ng)鐞嗚€冭│闇€瑕佸叿鍌欑殑鎶€鑳界殑浜嬪厭銆備笅闈㈠氨渚�(l谩i)鍒嗕韩涓€鍊�(g猫)浜哄姏璩囨簮缍�(j墨ng)鐞嗛潰瑭︽妧宸ф湁鍝簺锛�

灏忔彁绀猴細澶氬€�(g猫)璀夊姊濊矾锛岀偤浜嗘彁鍗囧氨妤�(y猫)骞剧巼鑰冨€�(g猫)浜哄姏璩囨簮缍�(j墨ng)鐞嗚瓑鏇搁倓鏄€�(g猫)涓嶉尟(cu貌)鐨勯伕鎿囥€傛兂鎵惧€�(g猫)濂藉伐浣�锛屽挶鍊戣嚜宸卞氨寰楁彁鍗囪€冨€�(g猫)浜哄姏璩囨簮缍�(j墨ng)鐞嗚瓑鏇革紝閫欏€�(g猫)姗�(j墨)鏈�(hu矛)鎬庤兘閷�(cu貌)閬�(gu貌)锛熸€庝箞鎵嶈兘鐭ラ亾鏈湴鍗€(q奴)鐨勪汉鍔涜硣婧愮稉(j墨ng)鐞嗚€冭│鍫�(b脿o)鍚嶆檪(sh铆)闁撳拰鑰冭│鏅�(sh铆)闁撶瓑鐩搁棞(gu膩n)淇℃伅鍛�锛屼笉瑕佽憲鎬�锛屼締(l谩i)鐢宠珛(q菒ng) 鍏嶈不(f猫i)闋�(y霉)绱勭煭淇℃彁閱�锛屽埌鏅�(sh铆)绲︽偍鐧�(f膩)鐭俊鎻愰啋鍠瞺

浜哄姏璩囨簮缍�(j墨ng)鐞嗛潰瑭︽妧宸ф湁鍝簺

闈㈣│浜哄姏璩囨簮缍�(j墨ng)鐞哹ai鐨勪簲瑕佺礌锛�

1銆佹簼閫氬姏;

2銆佽铂(z茅)浠绘剰璀�(sh铆)鍜屽叕姝ｆ€�;

3銆佷汉鍔涜硣婧愬皥妤�(y猫)鎶€鑳�;

4銆佸皪(du矛)浜哄姏璩囨簮濡備綍鏀寔缍�(j墨ng)鐕�(y铆ng)鐨勬繁鍒荤悊瑙�;

5銆佹噳(y墨ng)璁婅兘鍔涖€�

闈㈣│鎶€宸ц垏娉ㄩ噸

(1)绲曞皪(du矛)涓嶆墦鐒�(w煤)婧�(zh菙n)鍌欎箣浠�锛屾墍浠ラ潰瑭﹀墠瑕佹簴(zh菙n)鍌欏ソ锛屼富瑕佸寘鎷叕鍙哥啊(ji菐n)浠�(鍏徃鎬ц唱(zh矛)銆佽(gu墨)妯�銆佹敞鍐�(c猫)璩囨湰銆侀姺鍞銆佷汉鍝℃暩(sh霉)閲�銆佹キ(y猫)鍕�(w霉)鑼冨湇銆佸叕鍙告鍙叉垨鐧�(f膩)灞曞彶銆佹垚灏便€佸叕鍙搁毟灞棞(gu膩n)绯�)锛屽叕鍙告墍鍦ㄨ妤�(y猫)鎯呮硜鍙婄窗(x矛)鍒嗗競鍫�(ch菐ng)鎯呮硜锛岃嚜宸卞姫鍔涚殑璀夋摎(j霉)(濡傚(xu茅)缈�(x铆)瑷�(j矛)鍔冦€佹垚灏辫瓑鏄�)锛屾簴(zh菙n)鍌欑殑鍟�(w猫n)椤�(浜哄姏璩囨簮閮ㄤ汉鍝℃暩(sh霉)閲�銆佺鍒╁緟閬囥€佸伐浣滃湴榛�(di菐n))浠ュ強鍏朵粬涓€浜涗綔鎴�(zh脿n)宸ュ叿銆�

(2)鎵惧皪(du矛)鏂规紡娲炲嵆鎳�(y墨ng)鑱樻柟“涓嶆兂瑾�(shu艒)鐨�”锛屾垨鐧�(f膩)鐝�(xi脿n)灏�(du矛)鏂硅嚜鐩哥煕鐩剧殑鍦版柟(璎婅█);瓒婃槸灏堟キ(y猫)锛岃秺鑳界櫦(f膩)鐝�(xi脿n)鐪熸鐨勫悓琛岃€屼笉鏄湁宸ヤ綔缍�(j墨ng)椹�(y脿n)鍗绘矑(m茅i)鏈夎兘鍔涚殑;瓒婃槸灏堟キ(y猫)锛岄潪瑾�(y菙)瑷€鐨勮〃閬�(d谩)涔熻秺灏堟キ(y猫)锛屾墜鍕�(sh矛)锛岄粸(di菐n)闋紝鐪肩灏卞彲浠ョ湅鍑�;瓒婃槸灏堟キ(y猫)瓒婃槸鑳戒富瀹伴潰瑭�锛屾帶鍒堕潰瑭︾瘈(ji茅)濂忛潰瑭︽檪(sh铆)闁擄紝鑰屼笖鑳借磰缇庡皪(du矛)鏂瑰“浣犲彛鎵嶅緢濂�”銆�

(3)娉ㄦ剰鑷繁鐨勮。钁楄垏璜囧悙銆�

闈㈣│瑕佹敞鎰�

1.鎷涜仒闈㈣│鐨凷TAR鍘熷墖銆�

鎷涜仒闈㈣│鏄疕R缍�(j墨ng)鐞嗙殑涓€闋�(xi脿ng)閲嶈宸ヤ綔鍏�(n猫i)瀹�锛屾瘡鍊�(g猫)鎴愬姛鐨勭稉(j墨ng)鐞嗕汉閮藉繀闋堝叿鍌欓珮瓒呯殑鎷涜仒闈㈣│鎶€宸�锛屼娇鍚堥仼鐨勪汉鍦ㄥ悎閬╃殑宕椾綅涓�锛屽壍(chu脿ng)閫犲礂浣嶉珮绺�(j墨)鏁�銆�

鎵€璎係TAR鍘熷墖锛屽嵆Situation(鑳屾櫙)銆乀ask(浠诲嫏(w霉))銆丄ction(琛屽嫊(d貌ng))鍜孯esult(绲�(ji茅)鏋�)鍥涘€�(g猫)鑻辨枃鍠鐨勯瀛楁瘝绲勫悎銆傚湪灏�(du矛)鎳�(y墨ng)鑱樹汉鍝￠€�(j矛n)琛岄潰瑭︾殑鏅�(sh铆)鍊�锛屼笉濡ㄨ│瑭TAR鍘熷墖銆�

STAR鍘熷墖鏄潰瑭﹂亷(gu貌)绋嬩腑娑夊強瀵�(sh铆)璩�(zh矛)鎬у収(n猫i)瀹圭殑璜囪┍绋嬪簭锛屼换浣曟湁鏁堢殑闈㈣│閮藉繀闋堥伒寰€欏€�(g猫)绋嬪簭銆傚湪鑸囨噳(y墨ng)鑱樹汉鍝′氦璜囨檪(sh铆)锛岄鍏堜簡瑙ｆ噳(y墨ng)鑱樹汉鍝′互鍓嶇殑宸ヤ綔鑳屾櫙锛屽嵆鎵€璎傜殑鑳屾櫙瑾�(di脿o)鏌�(Situation)锛岀劧鍚庤憲閲嶄簡瑙ｈ┎鍝″伐鍏烽珨鐨勫伐浣滀换鍕�(w霉)(Task)閮芥槸鍝簺锛屾瘡涓€闋�(xi脿ng)宸ヤ綔浠诲嫏(w霉)閮芥槸鎬庝箞鍋氱殑锛岄兘閲囧彇浜嗗摢浜涜鍕�(d貌ng)(Action)锛屾墍閲囧彇琛屽嫊(d貌ng)鐨勭祼(ji茅)鏋滃浣�(Result)銆�

2.鑱疯铂(z茅)娓呮櫚鐨�6W1H鍘熷墖銆�

鑱疯铂(z茅)娓呮櫚鏄鐞嗗伐浣滅殑鍩烘湰婧�(zh菙n)鍓�锛屼换浣曠殑绠＄悊閮芥槸寰炵鐞嗚伔浣嶉枊(k膩i)濮嬬殑銆備絾鏄�锛屽湪瀵�(sh铆)闅涚鐞嗕腑锛岃伔璨�(z茅)涓嶆竻锛屾瑠(qu谩n)璨�(z茅)涓嶆槑鐨勭従(xi脿n)璞￠倓澶ч噺瀛樺湪銆備綔鐐轰竴鍊�(g猫)HR缍�(j墨ng)鐞�锛屽繀闋堝皪(du矛)閫欏€�(g猫)鍟�(w猫n)椤屽仛鏇寸偤娣卞叆鐨勬€濊€�锛屾湁鏁堝湴鍔犱互瑙ｆ焙锛屼娇鍝″伐閮借兘鏄庣⒑鑷繁鐨勮伔璨�(z茅)鎵€鍦�銆�

3.鐩(bi膩o)绠＄悊鐨凷MART鍘熷墖銆�

瀵�(sh铆)鏂界洰妯�(bi膩o)绠＄悊涓嶄絾鏈夊埄浜庡摗宸ラ珮鏁堝湴宸ヤ綔锛屾洿鏄偤绺�(j墨)鏁堣€冩牳鍒跺畾鐩(bi膩o)鍜岃€冩牳妯�(bi膩o)婧�(zh菙n)锛屼娇鑰冩牳鏇村姞绉戝(xu茅)鍖�銆佽(gu墨)鑼冨寲锛屾洿鑳戒繚璀夎€冩牳鐨勫叕闁�(k膩i)銆佸叕骞宠垏鍏銆傚埗瀹氱洰妯�(bi膩o)鐪嬩技涓€浠剁啊(ji菐n)鍠殑浜嬫儏锛屼絾鏄鏋滀笂鍗囧埌鎶€琛�(sh霉)鐨勫堡闈紝缍�(j墨ng)鐞嗗繀闋堝(xu茅)缈�(x铆)骞舵帉鎻MART鍘熷墖銆�

鎵€璎係MART鍘熷墖锛屽嵆鏄細

1.鐩(bi膩o)蹇呴爤鏄叿楂旂殑(Specific);

2. 鐩(bi膩o)蹇呴爤鏄彲浠ヨ　閲忕殑(Measurable);

3. 鐩(bi膩o)蹇呴爤鏄彲浠ラ仈(d谩)鍒扮殑(Attainable);

4. 鐩(bi膩o)蹇呴爤鍜屽叾浠栫洰妯�(bi膩o)鍏锋湁鐩搁棞(gu膩n)鎬�(Relevant);

5. 鐩(bi膩o)蹇呴爤鍏锋湁鏄庣⒑鐨勬埅姝㈡湡闄�(Time-based)銆�

鐒�(w煤)璜栨槸鍒跺畾鍦�(tu谩n)闅�(du矛)鐨勫伐浣滅洰妯�(bi膩o)閭勬槸鍝″伐鐨勭妇(j墨)鏁堢洰妯�(bi膩o)閮藉繀闋堢鍚堜笂杩板師鍓囷紝浜斿€�(g猫)鍘熷墖缂轰竴涓嶅彲銆傚埗瀹氱殑閬�(gu貌)绋嬩篃鏄疕R缍�(j墨ng)鐞嗚兘鍔涗笉鏂峰闀�(zh菐ng)鐨勯亷(gu貌)绋�锛孒R缍�(j墨ng)鐞嗗繀闋堝拰鍝″伐涓€璧峰湪涓嶆柗鍒跺畾楂樼妇(j墨)鏁堢洰妯�(bi膩o)鐨勯亷(gu貌)绋嬩腑鍏卞悓鎻愰珮绺�(j墨)鏁堣兘鍔�銆�

4.鏈夋晥绠＄悊鐨凱DCA鍘熷墖銆�

鎵€璎侾DCA锛屽嵆鏄▓(j矛)鍔�(Plan)銆佸(sh铆)鏂�(Do)銆佹鏌�(Check)銆佽(di脿o)鏁�(Adjustment)鐨勯瀛楁瘝绲勫悎銆傜劇(w煤)璜栧摢涓€闋�(xi脿ng)宸ヤ綔閮介洟涓嶉枊(k膩i)PDCA鐨勫惊鐠�(hu谩n)锛屾瘡涓€闋�(xi脿ng)宸ヤ綔閮介渶瑕佺稉(j墨ng)閬�(gu貌)瑷�(j矛)鍔冦€佸煼(zh铆)琛岃▓(j矛)鍔�銆佹鏌ヨ▓(j矛)鍔�銆佸皪(du矛)瑷�(j矛)鍔冮€�(j矛n)琛岃(di脿o)鏁村苟涓嶆柗鏀瑰杽閫欐ǎ鍥涘€�(g猫)闅庢銆傚皪(du矛)HR缍�(j墨ng)鐞嗕締(l谩i)瑾�(shu艒)锛岄€欐槸涓€鍊�(g猫)鏈夋晥鎺у埗绠＄悊閬�(gu貌)绋嬪拰宸ヤ綔璩�(zh矛)閲忕殑宸ュ叿銆傞噰鐢≒DCA鍙互浣夸綘鐨勭鐞嗗悜鑹€у惊鐠�(hu谩n)鐨勬柟鍚戠櫦(f膩)灞�锛岄€氶亷(gu貌)瀵�(sh铆)鏂藉苟鐔熺反閬�(y霉n)鐢紝HR缍�(j墨ng)鐞嗕竴瀹氳兘鍦ㄥ伐浣滀腑涓嶆柗鎻愰珮鏁堢巼锛屾洿鍔犳湁鏁堝湴椐曢Ν宸ヤ綔銆�

5.缍�(j墨ng)鐞嗚伔妤�(y猫)鍖栫殑MKASH鍘熷墖銆�

鍕�(d貌ng)姗�(j墨)锛氱⿳妤电殑鍕�(d貌ng)姗�(j墨)灏�(du矛)鎴愬姛鏈夊法澶х殑婵€鍕�(l矛)鎬т綔鐢�銆備汉浜嬬稉(j墨ng)鐞嗘噳(y墨ng)涓嶆柗瑾�(di脿o)鏁磋嚜宸辩殑蹇冩厠(t脿i)锛屼互绌嶆サ鐨勫嫊(d貌ng)姗�(j墨)闈㈠皪(du矛)宸ヤ綔鍜屾寫鎴�(zh脿n)锛屼笉鏂锋縺鍕�(l矛)鑸囪秴瓒婅嚜鎴�锛屽湪绌嶆サ鍕�(d貌ng)姗�(j墨)鐨勫紩闋�(l菒ng)涓嬪幓瀵�(sh铆)鐝�(xi脿n)鎵€鍒跺畾鐨勭洰妯�(bi膩o)鍜岄仩(yu菐n)鏅�銆�

浜哄姏璩囨簮缍�(j墨ng)鐞嗗洓鍊�(g猫)鍩烘湰姊濅欢锛�

涓€锛岀ⅸ澹(xu茅)姝蜂互涓�锛屽皪(du矛)浜哄姏璩囨簮鍟�(w猫n)椤岀爺绌堕仈(d谩)鍒颁竴瀹氭繁搴�锛屼簡瑙ｅ湅(gu贸)闅涘ぇ鍏徃浜哄姏璩囨簮绠＄悊鐨勭櫦(f膩)灞曟绋嬪拰鎳�(y墨ng)鐢ㄦā寮忋€備笉鍍呰鏈夋墡瀵�(sh铆)鐨勭悊璜栫煡璀�(sh铆)锛岄倓瑕佹噦寰楀(sh铆)闅涙搷浣�銆�

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